The content of this site is provided free of charge for information purposes only. C-Pro Direct Ltd tries to ensure that the information presented on the site is both true and accurate. However, C-Pro Direct Ltd, its suppliers and its employees will not be held responsible or liable for any errors, omissions or inaccuracies occurring within this content.
The colour accuracy of the colour-way options displayed within the site will vary dependant on a number of factors and as such should be seen only as representative. As part of its process of continuous improvement, C-Pro Direct Ltd and its suppliers reserves the right to alter specifications and colours without notice. Consequently, products available may vary slightly in colour from that shown on the current site.
As a consumer you are protected by the normal laws of England, in particular The Sale and Supply of Goods Act 1994 (c.35) and the Consumer Protection Act 1987 (c.43)
All content and products included on this site including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are the property of C-Pro Direct Ltd or its content suppliers and are protected by UK and international copyright laws.
All C-Pro Direct Ltd products are either the property of C-Pro Direct Ltd or its suppliers and are protected by UK and international copyright laws. All software used on this site is either the property of C-Pro Direct Ltd or its software suppliers and is protected by UK and international copyright laws. ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with C-Pro Direct Ltd and using this website as a shopping resource only. Any other use of materials on this website including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting republication, downloading or uploading without the prior written permission of C-Pro Direct Ltd is strictly prohibited.
C-Pro Direct Ltd has taken all reasonable care in the preparation of the contents on this website, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, C-Pro Direct Ltd makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. C-Pro Direct Ltd reserves the right to change price and availability information without notice. C-Pro Direct Ltd shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this website. C-Pro Direct Ltd reserves the right to decline orders for bulk or high value purchases.
Returns Policy and Process
Goods purchased online can only be returned using the procedure outlined below. Online purchases cannot be returned to another retailer and retail purchases from other retailers cannot be returned to us.
Any unwanted orders need to be returned to us within fourteen days of receipt. We offer a free returns service to all customers via the Royal Mail.
Goods can be returned to us free of charge by using a returns form and label which will be enclosed in your order or by requesting a returns label from us. Please enclose the completed returns form in the package and attach the Royal Mail label to the front. We recommend you pop it into the Post Office for tracking and proof of delivery, as the goods are your responsibility whilst in transit to us.
All goods, including any gift with purchase, must be returned to us unworn and in their original packaging, complete with all labels. Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
You must return the goods to us in the same condition in which you received them and at your own risk. You have a legal obligation to take reasonable care of the goods while they are in your possession.
On receipt of your return you will receive a full refund of the price paid. The delivery charge will also be refunded if the whole order is received back within fourteen days. If only part of an order is returned, the delivery charge will not be refunded. We will process your refund as soon as possible and in any event within 30 days.
Replacement goods must be ordered by placing a new order as we are unable to offer an exchange or replacement service.
If you think that your goods are faulty please return the goods, following the returns procedure outlined on our website.
We recommend that you get proof of postage from the Post Office. The goods are your responsibility whilst in transit to us.
On receipt of the goods and after inspection of the goods we will either:
Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse. For the purposes of this procedure, we would expect children's shoes to remain in good condition for three months during normal wear, however we are happy to accept them back for an assessment within six months of purchase.
If on receipt of your parcel it is obviously damaged, please refuse to accept the parcel and our delivery company will return it to us. If you are out at the time of delivery and it is left according to special instructions and you find it to be damaged please contact us and quote your order number.
Please note that goods purchased through a retailer need to be returned to that retailer.
Customers outside of EU are advised that their shipment may be subject to additional locally applied Customs and other tax duties. This is outside of the control of C-Pro Direct and must be paid by the customer, not C-Pro Direct.
If a customer wishes to return items for refund due to extra costs applied locally, they must return the goods at their own expense. Or we will arrange for the goods to be returned, but deduct the cost of shipping from the refund. C-Pro Direct strongly advises customers from outside the EU to make themselves aware of any additional local customs and other charges that might be applied, BEFORE placing an order with C-Pro Direct
Due to extra workload, ADM day orders are taking up to 1 week to be processed. We hope to resolve this as soon as possible.
Delivery costs are calculated based on the weight and size of the order and delivery destination.
money back guarantee
30 day money back guarantee on all Black Robin Design Products..
For all other products please contact C-Pro Direct Ltd within 7 days of receipt of goods if a refund or exchange is required
Monday - Friday 8:30AM - 4:30PM
Call Us On:
Tel: 0844 335 6460 (UK only)
Tel: +44 (0)1732 860158 (UK & Abroad)
Fax: +44 (0)845 280 7222.
We aim to provide the highest service levels for all of our customers. If the merchandise you received is defective or not as you ordered, please contact us for a quick resolution.