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Returns Policy and Process
 

We aim to provide the highest service levels for all of our customers. If the merchandise you received is defective, or not as you ordered, please contact us for a quick resolution.

ADM

This policy and warranty are non-transferable. The warranty is voided if the products are amended or altered in anyway, misused, or if they are not in accordance with these instructions. Please contact us if you experience problems not outlined in this policy. Atypical matters will be handled on a case-by-case basis.


Ponseti Sandals and Braces

We aim to provide the highest service levels for all of our customers.  If the merchandise you received is defective or not as you ordered, please contact us for a quick resolution.

Broken Sandal (within 6 months of wear)

Replacement free of charge sandals will be provided if there is a manufacturing defect, or if any part of the sandal becomes damaged through normal use.

Broken Sandal (after 6 months of wear)

If a sandal breaks or becomes damaged through normal use and has been in use for more than 6 months then we require a new foot measurement to be taken to ensure that the current size is still appropriate for the child.  If the current size is still appropriate a free of charge replacement will be provided.

Broken Bar, Quick Clip, Heel Cap or Collar

A free of charge replacement will be provided if the bar or any part of the bar is broken or damaged through normal use in accordance with these instructions.  Note:  The product is for naptime and nightime use only.  Walking in the Ponseti AFO can damage the bar and wear the heel caps.  Replacement heel caps are available on request.

Incorrect Size

Please notify us within 7 days of receipt.  Provided the product is returned in a re-saleable condition then a replacement of the correct size will be provided free of charge.

Unwanted Product

If you are dissatisfied and request a refund these guidelines must be followed in order to receive a full credit:

Products must be in new, re-saleable, unmarked condition and in original packaging.

The products must be returned within 30 days of invoice date.

This policy and warranty is non-transferable.  This policy covers normal wear and tear only.

Exceptions

This warranty is voided if the products are amended or altered in anyway, or if they are not used in accordance with these instructions.  Ponseti AFOs are for use only with Ponseti abduction bars and Ponseti abduction bars are for use only with Ponseti AFOs.

Please contact us if you experience problems not outlined in this policy.  Atypical matters will be handled on a case-by-case basis.

delivery

delivery

Due to extra workload, ADM day orders are taking up to 1 week to be processed. We hope to resolve this as soon as possible.


Delivery costs are calculated based on the weight and size of the order and delivery destination.

money-back

money back guarantee

30 day money back guarantee on all Black Robin Design Products..


For all other products please contact C-Pro Direct Ltd within 7 days of receipt of goods if a refund or exchange is required

store-hours

store hours

Monday - Friday 8:30AM - 4:30PM


Call Us On:
Tel: 0844 335 6460 (UK only)
Tel: +44 (0)1732 860158 (UK & Abroad)

Fax: +44 (0)845 280 7222.
Mail: enquiries@c-prodirect.co.uk

support

support

We aim to provide the highest service levels for all of our customers. If the merchandise you received is defective or not as you ordered, please contact us for a quick resolution.